Maximize your network.

Improving network performance reduces churn and support costs by removing many of the problems that make subscribers dissatisfied and trigger support calls: high latency, packet loss, congestion, buffering, unstable video calls and inconsistent speeds during peak hours.

For churn, better performance means subscribers experience the service they expected more consistently. When gaming is responsive, video streams do not stall, calls remain stable and downloads complete at expected speeds, customers have fewer reasons to complain or switch providers. Bequant helps by reducing congestion, latency and packet loss while giving ISPs visibility into subscriber-level QoE before problems become churn risks.

For support costs, better performance lowers the number of tickets caused by network-quality issues. It also gives support and network teams clearer data when problems do occur, so they can identify the cause. That reduces repeat calls, escalations and unnecessary truck rolls.

The BQN Platform is Bequant’s traffic optimization and network visibility platform for ISPs and mobile operators. It helps operators improve subscriber quality of experience by reducing congestion, latency, packet loss and retransmissions, while also giving network and support teams better visibility into subscriber, application and network-level performance.

For ISPs and mobile operators, the main problems it solves are overloaded access links, inconsistent customer experience during peak hours, complex subscriber policy enforcement, limited router scalability and slow troubleshooting. BQN addresses these issues with TCP optimization, active queue management, AI-based congestion mitigation, DPI-enabled application awareness and per-subscriber policy enforcement.

In practice, this helps operators get more value from existing infrastructure, delay unnecessary capacity upgrades, reduce support workload and deliver a more consistent service to subscribers.

Bequant integrates with existing billing and subscriber management systems by importing subscriber-plan information and using it to enforce per-subscriber traffic policies automatically.

The BQN Platform can receive subscriber data through RADIUS signaling, direct interaction with supported billing systems, or the Bequant REST API. This allows the platform to map each subscriber to the correct service plan without requiring engineers to configure queues manually on routers.

Bequant already supports integrations with multiple ISP billing platforms — currently 20 vendors and growing — including systems such as Powercode, Sonar, Splynx, UISP, Wisphub, Wispro and others.

The Bequant BQN Platform is deployed as an inline element on standard Intel or AMD servers. It is placed where it can see and manage subscriber traffic, usually between the subscriber access network and the upstream/core network.

It does not require replacing the ISP’s existing routers or redesigning the network architecture. In most deployments, Bequant complements the existing router infrastructure by offloading traffic optimization, subscriber policy enforcement and analytics from routers to a dedicated platform. This allows routers to focus on routing while BQN handles TCP optimization, active queue management, congestion mitigation, DPI-based policies and subscriber-level visibility.

The main network changes are normally limited to inserting the BQN server or cluster into the traffic path and integrating it with existing operational systems such as RADIUS and billing platforms when subscriber-specific policies are required. For multi-site or higher-capacity networks, multiple BQN servers can be clustered and centrally managed.

The main differences between Bequant and Preseem are:

• TCP optimization accelerates TCP traffic and provides the rest of the Bequant features with accurate metrics for loss, latency and congestion. Preseem has no TCP optimization.
• Application awareness thanks to DPI. Preseem has no DPI feature.
• AQM with TCP-native speed control. Preseem AQM does not have TCP-native speed control and senders are slowed down by dropping packets.
• Up to 400 Gbps of throughput capacity per server. Preseem’s maximum capacity is 100 Gbps.
• Clustering several Bequant servers enables seamless management. Preseem has no clustering feature.

The benefits are manifold:

• Reduction in latency and packet loss. This appears across many deployments. Cajun Broadband achieved latencies below 10 ms and losses under 1%. InfoWest now consistently sees latencies between 15 ms and 28 ms, with losses below 0.4% — an 80% reduction.
• Fewer support calls. Bequant’s QoE improvements reduce the volume of customer support interactions. Resound Networks reports a 35% drop in calls related to network issues. Arbuckle has also seen a measurable decrease after deploying the solution.
• Congestion mitigation during peak hours. Bequant’s traffic optimization and application-aware policies help operators mitigate the effects of network congestion — whether in the network core or at the subscriber’s access link. La Harpe Telephone used Bequant to successfully manage traffic surges during special events. DigitalC is another example, resolving capacity constraints in one of their service areas.
• Opportunity to increase subscriber counts or plan speeds without degrading QoE. In some cases, the QoE gains can be reinvested to grow the subscriber base or raise plan speeds while maintaining service quality, avoiding the cost of a capacity upgrade. Arbuckle is a clear case: they were able to double the speed of some of their plans.

It helps by providing key insights into how the subscriber is using the Internet connection. For example, using a DPI enabled product such as Bequant, a technical support team can see what applications are being used at the home network and realize that the reported problem is related to that usage, for example to a big download in combination with streaming sessions by several members of the family.

Bequant detects network congestion and manages the network capacity while improving the subscriber quality of experience. Keeping QoE constant, the network can accommodate more subscribers. Anibal Enríquez, CEO of Communicate, has reported 10% more users per Access Point.

Keeping the number of subscribers constant, the subscriber QoE is improved by reducing the network latency and losses. Cajun Networks has reported 83% reduction in latency and retransmissions going down from a high of 6,6% to an average of 0.32%.

Bequant traffic AI congestion mitigation (ACM) mitigates the congestion, active queue management (AQM) enforces rate limits in an optimal way and application-based traffic policies (DPI enabled) moderate the demand of heavy applications during peak hours.

More information can be found on Cajun Case study and Enhanced Subscriber QoE.